Get Help

Ask us. That is what we are here for.

If you are a parent, grandparent, caregiver, or disabled young adult trying to navigate the transition years, you do not have to do it alone. Tell us where you are stuck and we will point you toward answers, resources, or the right next question to ask.

How to reach us

Email us anytime at help@transcenders.app. We read everything. Because we are a small nonprofit run by a working parent, please allow a few days for a thoughtful reply. If your matter is urgent, say so in the subject line.

What to include in your message

The more context you give, the more useful our answer will be. Helpful details include:

• Your young person’s age and where you live (city and state is enough; never send Social Security numbers or other sensitive identifiers by email)
• What you are trying to accomplish (for example: applying for DOR, choosing between trust options, understanding a denial letter)
• What you have already tried, and where it stalled
• Any deadlines you are facing

What we can and cannot do

We can: explain programs in plain language, share checklists and guides, help you organize your questions before a meeting with an agency or attorney, connect you with publicly available resources, and advocate alongside you.

We cannot: provide legal advice, represent you with an agency, or guarantee any benefit outcome. For legal decisions about trusts, conservatorship, or support orders, please work with a qualified attorney in your state. For medical decisions, work with your providers.

For professionals and organizations

We collaborate with regional centers, the Department of Rehabilitation, schools, colleges, and the VA. If your organization serves transition-age youth and you would like to partner, contribute resources, or refer families, email info@transcenders.app with “Partnership” in the subject line.

For reporters

For interview requests or background on the transition cliff, special needs planning, or our veterans education campaign, email media@transcenders.app with “Media” in the subject line. We can connect you with families willing to share their stories and with program leaders.

Response expectations

We aim to reply within three business days. Complex questions may take longer, and we will tell you so rather than leave you wondering. Everything you share with us is treated as private; we never publish family stories without explicit written permission.